Zufu Fashion – Refund & Return Policy
At Zufu Global Trading Pvt. Ltd., we want you to have a smooth and hassle-free shopping experience. If you’re not completely satisfied with your purchase, we offer a simple and transparent return & refund policy.
🔄 Return Policy
✅ Return Window: You can request a return within 7 days of delivery.
✅ Eligible Items:
- Wrong product received
- Damaged or defective item
- Size or fitting issues (unused and in original condition)
✅ Conditions for Returns:
- The product must be unused, unwashed, and in original packaging with tags.
- Footwear should be returned in the original shoe box.
- Items with signs of wear or damage due to misuse will not be accepted.
✅ How to Initiate a Return?
- Contact our 24/7 customer support via WhatsApp, phone, or email.
- Provide your order ID and a clear photo of the product (if damaged or incorrect).
- Our team will guide you through the return process and arrange a pickup if applicable.
💰 Refund Policy
✅ Refund Method:
- Refunds will be issued through original payment mode (UPI, Bank Transfer, etc.).
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.
✅ Refund Processing Time:
- Once we receive the returned item, the refund will be processed within 5-7 business days.
✅ Non-Refundable Items:
- Products purchased during final sales or special promotions.
- Customized or personalized items.
- Used or damaged items that do not meet our return conditions.
📦 Exchange Policy
✅ Exchange Window: Exchanges are available within 7 days for size or product issues.
✅ Same Value Exchange: If the item is out of stock, we offer an exchange for another product of the same value or a refund.
✅ Exchange Process: Follow the same steps as returns, and our team will assist you.
⚠ Important Notes
✔ Refunds will not be provided if the product is damaged due to customer handling.
✔ Return shipping fees may apply in some cases.
✔ If your order is delayed or you have issues with delivery, contact our support team for assistance.
💬 Need help with a return or refund? Contact us anytime—we’re here for you!
